Accessibility Statement

Our Commitment

We are committed to making our website https://www.mattiaqua.de/ accessible to all users. Our goal is to ensure that everyone – regardless of physical, sensory, or technical limitations – can access information and digital services without barriers.

Current Accessibility Status

This statement applies to the website mentioned above and is based on EU Directive 2016/2102, the German Act on Equal Opportunities for Persons with Disabilities (BGG), and the Accessible Information Technology Ordinance (BITV 2.0). The website has been evaluated according to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Measures Implemented:

Clear and consistent structure with user-friendly navigation
Sufficient color contrast and readable font sizes in accordance with WCAG 2.1 AA
Full keyboard accessibility for navigation and forms
Alternative text (alt text) provided for all essential graphics
Forms include descriptive labels and clear error messages

Existing Limitations:

Some embedded videos do not yet include subtitles or audio descriptions
Complex interactive elements (e.g., club, course, or booking pages) may not yet be fully compatible with screen readers
Some PDF documents are not yet fully accessible

Planned Improvements:

Adding subtitles and audio descriptions to all multimedia content
Optimizing interactive elements and booking forms for screen readers and assistive technologies
Converting existing PDF documents into accessible formats
Regular testing using screen readers and user feedback
Training our editorial team in accessible web design and WCAG standards

Contact for Accessibility Concerns

mattiaqua – Municipal Utility of the City of Wiesbaden
Office address: Konrad-Adenauer-Ring 13, 65187 Wiesbaden, Germany
Phone: +49 611 / 31‑8078 or +49 611 / 31‑8079
Fax: +49 611 / 31‑7980
Email: mattiaqua@wiesbaden.de
We strive to respond to inquiries within five business days.

Dispute Resolution Procedure

If you feel disadvantaged by the lack of accessibility on this website, you may initiate a dispute resolution process in accordance with Section 16 of the German Equal Opportunities for Persons with Disabilities Act (BGG). Please contact:

Dispute Resolution Service under the BGG
c/o Federal Government Commissioner for Matters relating to Persons with Disabilities
Mauerstraße 53, 10117 Berlin, Germany
Phone: +49 30 18 527‑2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de
The service offers an accessible, out-of-court dispute resolution procedure.