FAQ

The most important questions & answers at a glance – FAQ’s

The state government of Hesse is allowing the pools to operate for the public in Wiesbaden from June 10, as the federal emergency brake no longer applies due to lower incidences. So why don’t the pools also open on June 10?

Already after the official order to close the Wiesbaden baths and spas, it was determined that we would not make the final decisions to open the baths until the state government allowed it and we could comply with the conditions. Only from that point on could we begin final preparatory measures for the opening. On June 10, 2021, the corresponding approval to open the pools was given by the state government in accordance with the phased plan of the state of Hesse.

The Kostheim indoor swimming pool and the Mainzer leisure pool are currently open. However, the saunas in both pools will remain closed for the time being.

The Kleinfeldchen indoor pool opens on 13 September, with the non-swimmer pool in the outdoor pool area remaining open up to and including 3 October.

A two-shift operation is planned for the indoor pools for guests. E-ticket reservations are strongly recommended for a visit. These can be booked via www.mattiaquacard.de.
The 3G rule applies to visits to the indoor pools. Thus, the prevention and escalation concept of the state of Hesse provides for the application of the 3G rule from an incidence of 35.

In order to be able to visit the indoor swimming pools, guests must either be fully vaccinated, recovered or have tested negative for the Corona virus. A corresponding negative certificate is absolutely necessary and must be shown at the entrance along with a valid identification document (e.g. identity card/student ID). Before the necessary booking of an e-ticket, guests are requested to click on the individual type of negative proof before the final booking of an e-ticket is possible. Children up to the age of six are exempt from the 3G rule.

Regardless of this, the usual distance and hygiene rules still apply.

The Kleinfeldchen indoor pool opens on 13 September and is subject to the same regulations as the other indoor pools.

Situationally, bath-related restrictions or closures may occur.

Mouth and nose protection must be worn from the moment you enter the pool to the changing rooms. Furthermore, the known distance and hygiene rules apply. We expressly appeal to the personal responsibility and prudence of our guests.

Yes, the toilets are usable.

The number of usable showers will be reduced. In principle, all showers can be used in compliance with the applicable spacing rules. In all shower areas, the safety distances are ensured by suitable measures (e.g. decommissioning of every second shower).

The Aukammtal thermal baths are open, including the saunas. However, visits are only possible under strict safety and hygiene measures in accordance with the state government’s regulations. In accordance with the state’s ordinance, access will generally be possible via pre-booked online tickets. The day tickets are available on the internet at “www.mattiaquacard.de“.

The number of visitors in the spa at any one time is limited to 300. Mouth and nose protection must be worn from the waiting area in front of the ticket offices to the changing rooms. Changing cubicles and lockers are available in sufficient numbers, with the collective changing rooms remaining closed. There will also be limited use of the showers. Water attractions such as neck showers, whirlpool loungers, floor jets, bubble pool with light field, as well as the water mushroom and massage jets on.

The six sauna cabins can be used simultaneously by a total of 100 people. Infusions are also offered, including waving. On Mondays, the ladies’ sauna is offered as usual. The whirlpool and steam bath are also in operation. It is not possible to move from the bathing area to the sauna area or vice versa.

The hygiene concept also provides for an increase in cleaning and disinfection intervals. The baths are open from Monday to Sunday between 8:00 and 22:00. The saunas are open from Monday to Sunday from 9:00-22:00.

Stricter measures apply to visits to the Aukammtal thermal baths. For example, the prevention and escalation concept of the state of Hesse stipulates the application of the 3G rule from an incidence of 35.
In order to be able to visit the thermal baths, guests must therefore either be fully vaccinated, recovered or have tested negative for the Corona virus. A corresponding negative proof is absolutely necessary and must be shown at the entrance, as well as a valid identification document (e.g. identity card/student card). Appropriate negative proof is absolutely necessary and must be shown at the entrance. Before the necessary booking of an e-ticket via www.mattiaquacard.de, guests are requested to click on the individual type of negative proof before the final booking of an e-ticket is possible. Children up to the age of six are exempt from the 3G rule.

Regardless of this, the usual distance and hygiene rules still apply.


Frequently asked questions about the e-ticket

For infection control reasons, the number of bathers is limited. In order to be able to control this, all bathers need an e-ticket for a specific day in order to visit the bath. This must be reserved online in accordance with the state government’s ordinance. This also avoids long queues for access to the respective bath. The one-time online registration by name required for ticket purchase means that a possible chain of infection can be quickly traced.

No, the entrance is only possible with an e-ticket.

No, there will be no sale of season tickets this season. Based on a specific date and a lead time of just three days, a maximum of five e-tickets can be purchased online per person.

When purchasing an e-ticket, you must register once by name in the webshop at mattiaquaCard.de.

You can buy your e-ticket easily and conveniently at: mattiaquaCard.com.

The e-ticket is then available as a code for your smartphone, for example. Alternatively, you can print out your ticket at home and bring it to the pool in paper form. Scanning takes place at the entrances. The ticket must be kept during your stay in the bath and presented when requested.

The purchase of an e-ticket can be made up to three days in advance.

Payment is possible by credit card, giropay or PayPal.

There is a purchase limit of five tickets per customer per day (for yourself and four other people).

The desired day can be selected a maximum of three days in advance, depending on the availability of e-tickets. The number of guests per day is limited depending on the size of a bath. If no more e-tickets can be booked in the desired period, the available contingent for the respective bath is exhausted. Please select another date or another bath from the overview.

As long as the booking is not finalized, you can change the day, bath or time slot. After the purchase process is completed, the booking is final. Please check the selected options carefully before you confirm the purchase legally.

You can decide at very short notice. As long as the quota is not exhausted, you can make a booking yourself on the day of the visit. You can also make the booking to purchase an e-ticket on the go via smartphone and show the code on the display of your mobile device at the entrance. However, it is advisable to book the e-ticket before heading to the bath.

Purchased e-tickets cannot be rebooked, exchanged or paid out. If the booked period is not used by you, the e-ticket expires.