FAQ

The most important questions & answers at a glance – FAQ’s

The Kostheim indoor swimming pool and the Mainzer leisure pool, including the saunas, are currently open. The Kleinfeldchen indoor swimming pool is also open. The successive opening of the respective outdoor pools will be announced in due course at www.mattiaqua.de.

The Aukammtal thermal baths are open, including the saunas. In the sauna cabins, infusions including waving are offered. The transition from the sauna to the bath area and vice versa is possible.
Water attractions such as neck showers, whirlpool loungers, floor jets, a bubble pool with light field, a water mushroom and massage jets can also be used. On Mondays, the ladies’ sauna is offered as usual.

The Kaiser-Friedrich-Therme is open including the saunas and steam baths.
In the sauna cabins, infusions including waving are offered. Tuesdays are ladies’ sauna day as usual. Treatments can also be booked. The gastronomic facilities are open as usual.
The Kaiser-Friedrich-Therme is open from Monday to Sunday.


Frequently asked questions about the e-ticket

When purchasing an e-ticket, you must register once by name in the webshop at mattiaquaCard.de.

You can buy your e-ticket easily and conveniently at: mattiaquaCard.com.

The e-ticket is then available to you as a code for your smartphone, for example. Alternatively, you can print out your ticket at home and bring it to the pool in paper form. Scanning takes place at the entrances. The ticket must be kept during your stay in the bath and presented when requested.

The purchase of an e-ticket can be made up to three days in advance.

Payment is possible by credit card, giropay or PayPal.

There is a purchase limit of five tickets per customer per day (for themselves and four other people).

The desired day can be selected maximum three days in advance, depending on the availability of e-tickets. The number of guests is limited per day depending on the size of a bath. If no more e-tickets can be booked in the desired period, the available contingent for the respective bath is exhausted. Please select another date or another bath from the overview.

As long as the booking is not finalized, you can change the day, bath or time slot. After the purchase process is completed, the booking is final. Please check the selected options carefully before you confirm the purchase legally.

You can decide at very short notice. As long as the quota is not exhausted, you can make a booking yourself on the day of the visit. You can also make the booking to purchase an e-ticket on the go via smartphone and show the code on the display of your mobile device at the entrance. However, it is advisable to book the e-ticket before heading to the bath.

Purchased e-tickets cannot be rebooked, exchanged or paid out. If the booked period is not used by you, the e-ticket expires.