FAQ

The most important questions & answers at a glance – FAQ’s

The state government of Hesse is allowing the pools to operate for the public in Wiesbaden from June 10, as the federal emergency brake no longer applies due to lower incidences. So why don’t the pools also open on June 10?

Already after the official order to close the Wiesbaden baths and spas, it was determined that we would not make the final decisions to open the baths until the state government allowed it and we could comply with the conditions. Only from that point on could we begin final preparatory measures for the opening. On June 10, 2021, the corresponding approval to open the pools was given by the state government in accordance with the phased plan of the state of Hesse.

Currently, the Kostheim indoor swimming pool and the Mainzer leisure pool, including the saunas, are open. The Kleinfeldchen indoor pool is also open.
A two-shift operation is planned for the indoor pools for guests. E-ticket reservations are urgently required for a visit. These can be booked via www.mattiaquacard.de.
The 2G-Plus rule applies to visits to the indoor pools.
In order to visit the indoor pools, guests must be either fully vaccinated or recovered as of Sun., Jan. 09, and also provide proof of a negative antigen test, which must not be older than 24 hours. The proof of a booster vaccination replaces the negative antigen test proof. Only for children and adolescents under 18 years of age and persons who cannot be vaccinated for medical reasons (medical certificate required), proof of antigen test is still sufficient. A corresponding negative proof is absolutely necessary and must be shown at the entrance, as well as a valid identification document (e.g. identity card/student ID). Children under 6 years of age and children who have not yet started school do not need to provide negative proof. Prior to the necessary booking of an e-ticket, guests are required to click on the individual type of negative proof before the final booking of an e-ticket is possible. Regardless of this, the usual distance and hygiene rules still apply.

Situationally, bath-related restrictions or closures may occur.

Mouth and nose protection must be worn from the moment you enter the pool to the changing rooms. Furthermore, the known distance and hygiene rules apply. We expressly appeal to the personal responsibility and prudence of our guests.

Yes, the toilets are usable.

The number of usable showers will be reduced. In principle, all showers can be used in compliance with the applicable spacing rules. In all shower areas, the safety distances are ensured by suitable measures (e.g. decommissioning of every second shower).

The Aukammtal thermal baths are open, including the saunas. However, visits are only possible under strict safety and hygiene measures in accordance with the state government’s regulations. In accordance with the state’s ordinance, access will generally be possible via pre-booked online tickets. The day tickets are available on the internet at “www.mattiaquacard.de“.

The number of visitors in the spa at any one time is limited to 300. Mouth and nose protection must be worn from the waiting area in front of the ticket offices to the changing rooms. Changing rooms and lockers are available in sufficient numbers, with the collective changing rooms remaining closed. There will also be limited use of showers. Water attractions, such as neck showers, whirlpool loungers, floor jets, bubble pool with light field, as well as the water mushroom and massage jets on.

The six sauna cabins can be used simultaneously by a total of 100 people. Also infusions are offered including wagging. On Mondays, the ladies’ sauna is offered as usual. The whirlpool and steam bath are also in operation. It is not possible to move from the bathing area to the sauna area or vice versa.
The hygiene concept also provides for an increase in cleaning and disinfection intervals. The bath is open from Monday to Sunday between 8:00 and 22:00. The saunas are open from Monday to Sunday from 9:00-22:00.

The 2G-Plus regulation applies to the visit of the Aukammtal thermal bath. In order to visit the thermal bath, guests must be either fully vaccinated or recovered as of Sun., Jan. 09, and must also provide proof of a negative antigen test, which must not be older than 24 hours. The proof of a booster vaccination replaces the negative antigen test proof. Only for children and adolescents under 18 years of age and persons who cannot be vaccinated for medical reasons (medical certificate required), proof of antigen test is still sufficient. Children under 6 years of age and children who have not yet started school do not have to provide negative proof.

Such negative proof is absolutely necessary and must be shown at the entrance, along with a valid identification document (e.g. ID card/student ID). Before the necessary booking of an e-ticket via www.mattiaquacard.de, guests are requested to click on the individual type of negative proof before the final booking of an e-ticket is possible.
Regardless of this, the usual distance and hygiene rules still apply.

The Kaiser-Friedrich-Therme is open including the saunas and steam baths. A three-shift operation is planned for the visit of the Therme. The reservation of e-tickets is urgently required. These can be booked via www.mattiaquacard.de. The 2G regulation applies. For persons who cannot be vaccinated for medical reasons (medical certificate required), proof of antigen testing is still sufficient.

Accordingly, the guests must either be completely vaccinated or recovered. A corresponding negative proof as well as a valid identification document are absolutely necessary and must be shown at the entrance. A mouth-nose protection is to be worn from the entrance to the bathing area.

The number of visitors in the spa at any one time is limited to 40 people per shift, with one shift lasting 3.5 hours. Changing rooms and lockers are available in sufficient numbers. There will also be limited use of the showers.

In the sauna cabins, infusions including wagging will be offered. Tuesdays are ladies’ sauna day as usual. Applications can also be booked within the selected shift. The gastronomic facilities will be open in the usual manner.

The Kaiser-Friedrich-Therme is open from Monday to Sunday. The visitor shifts run daily from 10:00-13:30, 14:00-17:30 and 18:00-21:30. The times in between are used for cleaning and disinfection purposes.


Frequently asked questions about the e-ticket

For infection control reasons, the number of bathers is limited. In order to be able to control this, all bathers need an e-ticket for a specific day in order to visit the bath. This must be reserved online in accordance with the state government’s ordinance. This also avoids long queues for access to the respective bath. The one-time online registration by name required for ticket purchase means that a possible chain of infection can be quickly traced.

When purchasing an e-ticket, you must register once by name in the webshop at mattiaquaCard.de.

You can buy your e-ticket easily and conveniently at: mattiaquaCard.com.

The e-ticket is then available to you as a code for your smartphone, for example. Alternatively, you can print out your ticket at home and bring it to the pool in paper form. Scanning takes place at the entrances. The ticket must be kept during your stay in the bath and presented when requested.

The purchase of an e-ticket can be made up to three days in advance.

Payment is possible by credit card, giropay or PayPal.

There is a purchase limit of five tickets per customer per day (for themselves and four other people).

The desired day can be selected maximum three days in advance, depending on the availability of e-tickets. The number of guests is limited per day depending on the size of a bath. If no more e-tickets can be booked in the desired period, the available contingent for the respective bath is exhausted. Please select another date or another bath from the overview.

As long as the booking is not finalized, you can change the day, bath or time slot. After the purchase process is completed, the booking is final. Please check the selected options carefully before you confirm the purchase legally.

You can decide at very short notice. As long as the quota is not exhausted, you can make a booking yourself on the day of the visit. You can also make the booking to purchase an e-ticket on the go via smartphone and show the code on the display of your mobile device at the entrance. However, it is advisable to book the e-ticket before heading to the bath.

Purchased e-tickets cannot be rebooked, exchanged or paid out. If the booked period is not used by you, the e-ticket expires.